Support and shipping

Where can I buy your LEICKE products?

You can buy our products on,,,,, and, of course, in our own online shop

I have ordered and received a LEICKE product, but there was no invoice in the package. How can I receive an invoice for my order?

If you have ordered directly from us, you will receive an email immediately after receipt of payment with the invoice attached to it as PDF file. If you ordered through Amazon, please log in to your account and click on "My Account". Then go to "Orders" and there click on "Communication with sellers". There you should be able to find the email with the invoice as PDF file in the appendix (recognizable by the small paper clip). (Please note that to open the invoice you will need an appropriate viewer, such as Foxit or Adobe Acrobat.)

How can I contact LEICKE if I am not happy with my product, have a technical problem, or want more information?

Your satisfaction is our satisfaction, and we mean that sincerely. We are listening to your particular issues and maintain a personal touch. In most cases, the same/only one customer support employee will assist you with your problem/ question until it is solved. If you wish to get in touch, please send us an email to or call us at 0049 341 - 218 259 - 00. We strive to respond to your enquiries as soon as possible.

How do I leave feedback on Amazon?

  1. Go to
  2. Sign in.
  3. You'll then see a list of all of the orders for which you can leave feedback. Find the relevant order in the list and click the "Leave seller feedback" button on the right. You'll also receive a feedback reminder 2 days after the maximum estimated delivery date of the order or 22 days after the order being placed (whichever comes first) if you haven't already left feedback.

How can I share my experiences with LEICKE products (e.g. suggestions for improvement)?

We’d like to hear your story and look forward to any customer feedback we get about our products. Every feedback and every problem will be noted and used to improve and develop our products. Please get in touch and tell us what you think. If you like your LEICKE product, please recommend it. Of course, we’re also happy about every good rating/customer review on Amazon and in our online shop.